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FAQ

Our frequently asked questions should have an answer to most of your queries. However if you still need help the best way to reach us is through the online chat, via email or drop us a call. For our contact page, click here.

GENERAL QUESTIONS
Do you restock items marked "out of stock"?
Will I receive the same product that I see in the photo?
Is it possible to receive periodic information on my email with the latest news and offers from Hippy Chick Ibiza?
Can I unsubscribe from the Newsletter?
ORDERING
In which countries can I buy online?
Can I remove an item from my order?
Can I cancel my order?
How I can make sure I made my purchase ?
PAYMENTS
What form of payment can I use to make my purchase ?
Is it safe to use my credit card on the web?
Why you may be declined my credit card?
SHIPPING
Where I can receive my order?
How long before I get my order?
How much do I pay for shipping?
What is the delivery process?
RETURNS
Can I return an item?
What should I do if I receive faulty item ?
What should I do if I receive an incorrect item ?
What is the deadline to make a return or exchange?
Do I have to pay anything for my return?
How will I receive my replacement or my refund?

If an item is out of stock , we will try to replace it ASAP. If there is no stock, the Online Store will indicate that it is depleted.

Yes, except with hand-made products where there might be a slight difference in the finish.

Yes, just sign-up for our "Newsletter" on our homepage, and you will receive information on the latest news, events, collections and Hippy Chick Ibiza lookbooks.

Yes, simply send us a notification email to: info@hippychickibiza.com.

You can currently purchase anywhere, according to 3 regions: Spain, Europe, and the rest of the World.

Yes, inside the Cart you can remove items which you do not want, as long as you have not processed your order through Paypal yet.

Yes, you can cancel your order within 24 hours of the time of purchase by sending an email to onlinestore@hippychickibiza.com.

Once you have placed your order, you will receive a confirmation email.

We work with Paypal, to which you will be redirected while completing your purchase and be able to pay on our secure Paypal page with your credit card: Visa , American Express, Mastercard and all the cards displayed below.

Yes, the data is transmitted in encrypted form on a SSL server with PayPal's secure payment gateway service. None of the credit card information is ever passed to us. This is all handled by Shopify or Paypal.

Your card may be rejected by Paypal or Shopify by one of the following reasons:

The card may have expired - Check that your card does not exceed the validity date.

You may have reached the limit of the card - Check with your bank that the card has not exceeded the amount allowed for purchases.

Maybe some data entered is incorrect - Check that you have correctly filled in all the required fields.

You didn't confirm the transaction with your bank - check in your bank app or online whether you need to verify the transaction.

For a more detailed shipping policy please click here.

You can receive it at the direction you choose (home, work, etc... never a PO Box).

The delivery lead times are couple of working days for Spain and up to five days for Europe, and 10 to 15 days for the rest of the World.

Please refer to our shipping page for latest information.

We'll send you a confirmation email when your order leaves the warehouse.

To check the status of your order, please click the live tracking link within your personalised order status page.

For a full returns policy, click here

Hippy Chick only accepts the return of faulty items, in the unlikely case that a fault has passed un-noticed through our stringent quality control process.

We will offer you to exchange the faulty item for a replacement, or a refund.

Hippy Chick Ibiza only sells items in perfect condition, so if you exceptionally receive a garment with some defects, please contact our customer service at onlinestore@hippychickibiza.com.

If at any time, by mistake, you receive an item you did not order please contact our customer service at onlinestore@hippychickibiza.com.

For any return or exchange, you have a period of 30 days from placing the order.

Returns are always free. You may need to pay for postage of your exchanged item.

All the information will be provided to you in due time by our Customer Service once you have contacted them by mail at onlinestore@hippychickibiza.com.

Once the refund is processed you will receive an automated notification and then it will just be up to the bank to complete.