HIPPY CHICK · CUSTOMER CARE

FAQ

Orders, payments, delivery and returns - everything you need to know, clearly explained by the Hippy Chick team.

info@hippychickibiza.com
Order journey: order, payment, gift wrapping, on its way, delivery and a happy customer
A delighted Hippy Chick customer receiving her order
You Choose The Magic. We Take Care Of The Rest.

PAYMENTS

What payment methods can I use to make my purchase?

We work with PayPal, to which you will be redirected while completing your purchase. You can pay on our secure PayPal page with your credit card: Visa, American Express or Mastercard.

Why might my credit card be declined?

Your card may be declined by PayPal for one of the following reasons:

  • The card may have expired. Please check that it is not past its expiration date.
  • You may have reached your card limit. Please check with your bank that the purchase amount is allowed.
  • Some of the information entered may be incorrect. Please verify all required fields.
Is it safe to use my credit card online?

Yes. Your data is transmitted in encrypted form over SSL using PayPal's secure payment gateway.

DELIVERY

Where can I receive my order?

You can receive your order at the address of your choice, such as your home or workplace. We cannot deliver to a P.O. box.

Can the delivery country be different from the purchase country?

The delivery country must always match the purchase country.

How long will it take to receive my order?

Delivery takes approximately 10 business days within Spain and Europe, and 15 to 20 business days for the rest of the world.

How much do I pay for delivery?

We offer free delivery within Europe. Delivery costs for the rest of the world depend on your destination.

What is the delivery process?

We will send you a confirmation email when your order leaves our warehouse. To check the status of your order, contact Customer Service at info@hippychickibiza.com.

RETURNS

Can I return an item?

Yes. You can request a return within 30 days from the date your order is delivered. Items must be in their original condition. Gift cards, incomplete items, customer-damaged items and returns received after 30 days cannot be accepted.

How do I return an item?

Email Customer Service at info@hippychickibiza.com with your order number and details of the item you wish to return. After confirmation, send the parcel by recorded delivery to HIPPY CHICK IBIZA, Av. Don Alvaro, 136 - 43897 Campredó, Tarragona, España.

What is the deadline for making a return or exchange?

You have 30 days from the date your order is delivered to request a return or exchange.

Do I have to pay anything for my return?

Return delivery is paid by the customer and is non-refundable. We recommend recorded delivery; for items valued over €75, use tracked or insured shipping.

How will I receive my replacement or refund?

After inspection, an approved refund is returned to the original payment method. Exchanges are offered only for defective or damaged items. If an approved refund is late, contact info@hippychickibiza.com.