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FAQ

 

 

 

 

 

 OVERVIEW

 

In which countries can I buy online?

You can currently purchase anywhere, according to 3 regions: Spain, Europe, and the rest of the World.

 

Do you restock items marked "out of stock"?

If an item is out of stock , we will try to replace it ASAP. If there is no stock, the Online Store will indicate that it is depleted.

 

Will I receive the same product that I see in the photo?

Yes, except with hand-made products where there might be a slight difference in the finish.

 

Is it possible to receive periodic information on my email with the latest news and offers from Hippy Chick Ibiza?

Yes, just sign-up for our "Newsletter" on our homepage, and you will receive information on the latest news, events, collections and Hippy Chick Ibiza lookbooks.

 

Can I unsubscribe from the Newsletter?

Yes, simply send us a notification email to: info@hippychickibiza.com.

 

How I can make sure I made my purchase ?

Once you have placed your order, you will receive a confirmation email.

 

Can I remove an item from my order?

Yes, inside the Cart you can remove items which you do not want, as long as you have not processed your order through Paypal yet.

 

Can I cancel my order ?

Yes, you can cancel your order within 24 hours of the time of purchase by sending an email to onlinestore@hippychickibiza.com.

 

What should I do if I receive a faulty item ?

Hippy Chick Ibiza only sells items in perfect condition, so if you exceptionally receive a garment with some defects, please contact our customer service at onlinestore@hippychickibiza.com.

 

What should I do if I receive an incorrect item ?

If at any time, by mistake, you receive an item you did not order please contact our customer service at onlinestore@hippychickibiza.com.

 

 

PAYMENT

 

What form of payment can I use to make my purchase ?

We work with Paypal, to which you will be redirected while completing your purchase and be able to pay on our secure Paypal page with your credit card: Visa , American Express, Mastercard.

 

Why you may be declined my credit card?

Your card may be rejected by Paypal by one of the following reasons:

  • The card may have expired - Check that your card does not exceed the validity date.
  • You may have reached the limit of the card - Check with your bank that the card has not exceeded the amount allowed for purchases.
  • Maybe some data entered is incorrect - Check that you have correctly filled in all the required fields.

 

Is it safe to use my credit card on the web?

Yes, the data is transmitted in encrypted form on a SSL server with PayPal's secure payment gateway service.

 

 

SHIPPING

 

Where I can receive my order?

You can receive it at the direction you choose (home, work, etc... never a PO Box).

 

The country of delivery may be different from the purchase?

The delivery country always has to match the country of purchase.

 

How long before I get my order?

The delivery lead times are 10 working days for Spain and Europe, and 15 to 20 days for the rest of the World.

 

How much do I pay for shipping?

Shipping costs to Spain are €10, Europe €20, and rest of the World €35.

 

What is the delivery process ?

We'll send you a confirmation email when your order leaves the warehouse. To check the status of your order, please contact our Customer Service at onlinestore@hippychickibiza.com.

 

 

RETURNS

 

Can I return an item?

Hippy Chick only accepts the return of faulty items, in the unlikely case that a fault has passed un-noticed through our stringent quality control process. We will offer you to exchange the faulty item for a replacement, or a refund.

 

How should I do to return an item?

To return an item, please write to our Customer Service at onlinestore@hippychickibiza.com, specifying the order number, the address for the collection and details of the items you want to exchange or return, and we will get back to you.

 

What is the deadline to make a return or exchange?

For any return or exchange, you have a period of 30 days from placing the order.

 

Do I have to pay anything for my return?

Returns are always free.

 

How will I receive my replacement or my refund?

All the information will be provided to you in due time by our Customer Service once you have contacted them by mail at onlinestore@hippychickibiza.com.

 

 

Hippy Chick Ibiza reserves the right to change items, prices and Terms & Conditions of the Online Store at any time and without prior notice.

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